FAQs

Frequently asked questions

Below we have gathered the most frequently asked questions. If you can't find what you're looking for, drop us an email.
Do you have Wifi?

WiFi is available everywhere around Xanadu. However, at times internet may be quite slow so may not be good enough for Netflix or similar (good enough to post on Insta thoughJ ). But hey, it may not be such a bad thing after all. There are other fun things to do in the area.

What is in the area?

Xanadu is located in a quiet area, just a 3 minute-walk to the coolest street in Kuta, with many bars and restaurants. There are also a few surf shops and supermarkets nearby. Kuta Beach is always nearby.

What power plugs do you use?

We use European plugs on the island.

What’s included in the package?

All the information on what’s included can be found in the Rooms & Packages section.

What’s for breakfast?

We try to surprise you every day with a breakfast special with a western dish with a local twist or the other way round. Every day we also offer a choice of eggs your way, porridge, bread, home-made jam and fruit. We always use fresh local ingredients. If you have any dietary requirements, drop us a note at the time of booking and we'll make sure to be prepared.

Is dinner included?

For the time being we offer two dinners during your stay. One is a welcome dinner and the second is a beach BBQ which happens every Wednesday.

What else is there to do in Lombok?

Lombok is said to be like a chili, small but spicy. There is plenty of things to do other than surfing.  A couple of ideas for you:

Waterfalls

  • Traditional Sasak Village
  • Breathtaking beaches: Tanjung Aan, Salong Blanak, stunning volcanic Semeti Beach, Mawun Beach and many more
  • Snorkeling at Pink Beach

We are happy to share our tips with you – simply chat to our staff who know all the good places.

What do I need to bring?
  • Insurance – everyone staying with us needs to have their own travel insurance
  • Mosquito repellent – we do have an electric mosquito repellent in the room, but you may need a spray for outdoors
  • Sunscreen (high UV) – the sun in Lombok is very strong so you’ll need some good sun protection
  • Swimwear
  • Yoga wear / comfortable clothing – if you are planning to join the yoga session you will need it
  • Re-usable water bottle
What time is the check-in and check-out?

Check-in 3 pm / Check out 11 am. But you can leave your luggage with us if you arrive earlier or leave later and hang out by the pool or in the lounge area.

What amenities do you have at Xanadu?

A/C and hot water (not so common in this part of the world) in all rooms, swimming pool, lounge area, free water (you will only need to have your own re-usable bottle as we aim to be plastic-free),  coffee and tea all day

How do I get to Xanadu?

If you are arriving by plane, we’ll pick you up from the airport. Otherwise, you can see us on the map here. We’re located right in the centre of Kuta, on the south coast of Lombok.

Are there places to eat/drink in the area?

Many great places – local and non-local. You won’t be disappointed.

I’m a beginner. Is this place good for me?

Absolutely! Xanadu is great for all levels. If you’ve never surfed before, we will teach you the basics and take you to spots perfect for beginners. We surf in small groups so that our instructors can always keep an eye on you and help you ride them waves.

Do I have to stick to the schedule?

Not at all! We’re not a bootcamp and we want you to have fun. We offer two surf sessions per day (if the swell allows) so if you want to sleep in, go for it. But if you feel like joining all the activities we’ve planned for you, you’re more than welcome.

Do you provide towels?

Yes, we provide bathroom towels as well as pool towels. However, you will need to bring a beach towel as our pool towels are not to be taken out to the beach.